What do companies look for that are not in your CV?

Being brave, knowing how to learn from failures, constantly moving and being yourself; what companies are looking for goes through these four characteristics. But inside a CV all this is not found.

As much as it can be built and drafted in the best way, the Curriculum Vitae cannot on its own satisfy all the requests of a company, or rather it cannot answer all the questions that it would like to ask you. Not even the cover letter is able to fulfill such a task and even combining the two documents, there are still gaps. So what are companies looking for? What does the company to which you sent the curriculum and in which it did not find definitive answers want from you? Let’s see it in this article …

What are companies looking for?

In fact, they are looking for something called resilience, or the ability to withstand shocks and difficulties, pursuing a medium or long-term goal. This ability, even to write it on the Curriculum Vitae changes little, or you have it or not. And, in this second case, it is necessary to develop it. But what do you need to have, on what behaviors and what qualities should you work to reach a satisfactory degree of resilience? There are some attitudes that if adopted demonstrate the possession or in any case the capacity of development of this very important quality, let’s see what they are.

Be Brave

More and more companies today are looking for people who know how to break the mold, who then have the courage not to simply adapt to the line and to the corporate culture, but who know how to renew it, change it, redirect it. To do this, however, it takes some courage; in fact, you have to know how to go against the preconceived schemes, maybe confront yourself with colleagues who think differently from you, in situations of high stress. The problem, however, is that changes and innovations can never come from stalling behavior? If you stay where you are, nothing will ever change. Companies, instead, having to innovate to do business, need people who are able to do this, and who know how to use resilience precisely as a result of breaking the rules, to make one, two, three steps forward, maybe even all at once.

Manage Bankruptcies

There are always failures behind the best inventions. Failure is not a problem if bankruptcy management is wise. Hiding one of your defeats at a job interview may not help you as you believe, but rather damage you. Explain instead why that time you lost and what you did then to come back in vogue, what did you learn from that failure, how in short did you turn a defeat in the short term into a first life lesson and then into a victory taking into consideration a period longer can instead be a winning strategy. Companies are not looking for people who hide their weaknesses, but look for you, if you are one that these weaknesses turn them into forces.

Exceeds Perfection

It seems a contradiction but it is not so; this is because perfection basically does not exist. We must therefore achieve excellence, taking it for granted that once the best job in the world is done, it will never be perfect, because the world itself moves, always and you have to do it with him. In this sense resilience is fundamental, as the ability to continuously pursue a goal that moves, despite everything and everyone. If we really want to talk about perfection at work, at least in a theoretical sense, behold, the continuous capacity to understand what is happening and to anticipate the results, thus achieving the goals in a shorter time, can be considered a sort of imperfect perfection. Something that is absolutely right to do, but that will never lead to a unique result, because, precisely, that result will shift.

Be Yourself

Resilience does not mean fighting against everything and everyone, always without any reason, and moreover doing things that make no sense. Who is interviewing you he is more experienced than you, otherwise he would not be there and the vast majority of the time notice almost immediately if you pretend to be someone you are not. When he notices his first reaction is to try to understand the reason for such behavior on your part and this generates in his mind a series of doubts that are certainly not positive for your image. Maybe you do it in good faith, thinking that it is better to “pretend a little” to give yourself a tone, but it is not so, one thing is to play well the information to be given, another is to change it completely with respect to what you wrote in CV. Don’t do it, that’s not resilience, that’s lying. And it’s not good at all.

Unsatisfied customer

Unsatisfied customer, a good opportunity to build loyalty from the company!

It seems an incongruity, and not easy either. How to retain a customer who is angry with your company, with your products and with the transport company? Simple is not, but not impossible. What if you make a call?

Obviously, you cannot call all the customers with whom an unforeseen arises. Although social networks are for it, but if we talk about a smaller company, it can be an odyssey. But the question is: Do you have problems of this kind on a daily basis? Are there annoying customers from Monday to Friday? No. So, a timely call is a good option.

It was never so easy to lose a customer

Today, losing a customer is as easy as snapping your fingers. There are many places to go and as a reader commented a few days ago, unless your local store is trades, your product is offered on the Internet so many companies that the customer has where to choose.

Therefore, a call on time, to stop exchanging emails that may cause more anger or rejection in the client, can be very well received. Especially if kindness is linked to the solution of the problem.

When that ‘ogre’ becomes a kind voice that solves problems

Conflicts when making a purchase are not usually related to the main company. A transport company, even a single delegation of that company, can spoil a good strategy around the product and the client.

When shopping is done online and a problem arises, putting a name and surname and also a friendly voice that calls you to talk about what has happened is something that is priceless.

The robotic responses for the client are cause for greater anger

I offer a solution and I put on your skin, the best way to build loyalty

It is not about having a half-hour conversation, but about giving all the pertinent explanations that the client needs. A customer who has been trusting your company for more than a year and is about to say goodbye.

Demonstrate with data that your case has been followed; using a gentle but firm tone as to when it comes to taking measures so that it does not happen again is effective. It works. Actually, we don’t want to be right, but to offer us a solution and some empathy.

Objective: That the customer see a product that can be found on the internet in half a second.

Before you didn’t have to make those sovereign efforts. Hence, those stores with an old mentality see the customer as a hindrance if a problem arises with a product or service that they offer is very bad.

If you see a buyer as a nuisance, a grounded complaint, such as a headache, the problem is the seller and the obvious result: goodbye to that customer of a lifetime. Without the need to get on your knees to apologize, in the middle there is virtue and if you notice that they are listening, you will give another chance. The added value of the product is the person behind it .

Seeing a client as a headache in the face of a complaint is a sign that you are not worth selling

A satisfied customer today is a speaker that will make you good publicity

As we said, it is not necessary to give anything away. If the company considers it appropriate. Because the return of the money before a bad experience not of purchase but of logistics in the distribution, can be easily forgotten if the refund is made facts and is aware that there has been a claim by the seller.

No one likes to waste time or money. So when some smaller organizations or stores fall into laziness and leave the customer complaining as if he preached in the desert, he sees a real oasis when he is well attended and above all, he is heard and not only limited to sending a questionnaire to evaluate the treatment received (has been bad, bad or the worst in the world).